Policies

RETURNS POLICY:

Frozen food cannot be returned.  All other unopened items can be returned within 30 days with receipt.

PRIVACY POLICY:

Last updated: 01-19-2026

This Privacy Policy describes how Excel Pet Panty (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from excelpetpantry.com and stores.excelpetpantry.com (the “Site”).

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

A. Personal Information You Provide

We may collect the following information when you:

  • Create an account
  • Place an Order
  • Contact Customer Support
  • Subscribe to emails or promotions

    This may include:

    • Name
    • Billing and Shipping Address
    • Email Address
    • Phone Number
    • Order History
    • (Payment Information is not collected.)

    B. Automatically Collected Information

    When you visit our Site, we automatically collect certain information, including:

    • IP Address
    • Browser Type
    • Device Information
    • Pages visited adn time spent
    • Referring URLS
    • Cooies and similar tracking technologies

    2. How We Use Your Information

    We use your personal information to:

    • Process and fulfill orders
    • Communicate with you about your orders, account or inquiries
    • Provide customer support
    • Improve our website, products and services
    • Detect and prevent fraud or security issues
    • Send marketing or promotional communications (if you opt in)
    • Comply with legal obligations

    3. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Enable core website functionality
    • Remember your preferences
    • Analyze website traffic and usage
    • Deliver personalized ads and marketing (where applicable)

    You can control or disable cookies through your browser settings. However, disabling cookies may affect Site functionality.

    4. Google Services & Advertising

    We use Google services such as:

    • Google Analytics to understand how visitors use our Site
    • Google Ads / Google Merchant Center for advertising and product listings

    Google may collect data via cookies or similar technologies to show personalized or non-personalized ads.
    You can learn how Google uses data here:
    https://policies.google.com/privacy

    You can opt out of personalized advertising by visiting:
    https://adssettings.google.com

    5. Sharing Your Information

    We share your information only when necessary, including with:

    • Shipping and fulfillment partners
    • Legal or regulatory authorities if required by law

    We do not sell your personal information.

    6. Data Security

    We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards. However, no method of transmission over the internet is 100% secure.

    7. Your Rights

    Depending on your location, you may have the right to:

    • Access the personal data we hold about you
    • Request correction or deletion of your data
    • Opt out of marketing communications
    • Withdraw consent where processing is based on consent

    California Residents (CCPA/CPRA)

    California residents have the right to:

    • Request disclosure of collected personal data
    • Request deletion of personal data
    • Opt out of the sale or sharing of personal data (if applicable)

    European Residents (GDPR)

    If you are located in the EU or UK, you have rights under GDPR, including data portability and the right to lodge a complaint with a supervisory authority.

    8. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

    9. Children’s Privacy

    Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

    11. Contact Us

    If you have questions about this Privacy Policy or your personal information, please contact us at:

    Excel Pet Pantry
    Email: info@excelk9diet.com
    Address: 91 Church Street, Sutter Creek, CA 95685